Return and Refund Policy for Online Services

StartFilings (Aion Business Corporate Pvt Ltd)

Effective Date June 25, 2025

At StartFilings (Aion Business Corporate Pvt Ltd), we strive to provide high-quality, efficient, and accurate online services for company registrations, tax filings, GST services, Compliances and other related professional offerings. We understand that circumstances can change, and we want to ensure clarity regarding our return and refund policy.

Please read this policy carefully before purchasing any of our services.

 

1. General Policy

Due to the nature of the services, we provide, which often involve significant upfront work, government fees, and the immediate commencement of expert services, our refund policy is designed to be fair while reflecting these realities.

2. Services Covered

This policy applies to all online services offered by StartFilings –Aion Business Corporate Pvt Ltd, including but not limited to:

• Company Registration (Pvt Ltd, LLP, One Person Company, etc.)

• Partnership Firm Registration

• Proprietorship Registration

• GST Registration

• Income Tax Filing (ITR)

• GST Return Filing

• TDS/TCS Filing

• Compliance Services (Annual Filings, ROC Filings, etc.)

• Trademark/Copyright Registration

• Other professional services explicitly listed on our website.

 

3. Non-Refundable Items/Services

The following services and fees are generally non-refundable once initiated or incurred:

• Government Fees, Stamp Duties, and Third-Party Charges: Any fees paid to government bodies (e.g., Ministry of Corporate Affairs, Income Tax Department, GST Department), stamp duties, or charges paid to third-party vendors on your behalf are non-refundable once submitted or incurred. This includes, but is not limited to, name approval fees, incorporation fees, DSC charges, etc.

• Services Already Rendered or Substantially Initiated: If our team has already commenced work on your service request, performed significant research, prepared documents, or submitted applications, the fees associated with that work are non-refundable. This includes time spent by our professionals, even if the process is not yet complete.

• Digital Signatures (DSCs) and Director Identification Numbers (DINs): Once applied for and/or issued the fees for DSCs and DINs are non-refundable as they are associated with a specific individual and a government process.

• Consultation Fees: Fees for one-on-one consultations, advisory sessions, or detailed expert advice are non-refundable once the consultation has been provided.

• Cancellation by Client After Service Commencement: If you decide to cancel a service after our team has begun processing your request, no refund will be issued for the work already performed or fees already incurred.

 

4. Refund Eligibility - Limited Circumstances

Refunds will only be considered under the following limited circumstances:

• Service Not Initiated (Within 2-3 Hours/Days of Purchase): If you request a cancellation within 2-3 hours of purchasing a service, and provided that our team has not yet commenced any work on your file and no government/third-party fees have been paid, a refund of the service fee (excluding any non-refundable processing fees, if applicable) may be issued.

  • Note: For urgent services, work often begins immediately, making this window very short or non-existent.

• Error on Our Part: In the rare event that a refund is due to a demonstrable error or significant oversight directly attributable to [Your Company Name] that prevents the successful completion of the service (and cannot be rectified by us), we will work with you to find an appropriate resolution, which may include a partial or full refund at our sole discretion. This does not cover errors or incomplete information provided by the client.

• Non-Approval of Government Application Due to Our Error: If a government application (e.g., company name approval, GST registration) is rejected solely due to a clear error on our part (and not due to issues with the information provided by you or government policy changes), we will re-process the application at no additional service fee. If re-processing is not feasible or desired, a partial refund of our service fee may be considered, excluding any non-refundable government fees.

 

5. Refund Process

To request a refund (if eligible under the above conditions), please follow these steps:

1. Submit a Written Request: Send an email to [infostartfilings@gmail.com] with the subject line "Refund Request - [Your Service Name] - [Your Order ID]".

2. Provide Details: In your email, clearly state the reason for your refund request, the service purchased, the date of purchase, and any relevant supporting documentation.

3. Review and Assessment: Our team will review your request based on the criteria outlined in this policy. We may contact you for further information or clarification.

4. Decision and Communication: We will notify you of our decision regarding your refund request within [2-3 hours] business days of receiving your complete request.

5. Refund Processing (if approved): If approved, refunds will be processed using the original method of payment. Please allow  business days for the refund to reflect in your account, depending on your bank or payment provider.

 

6. Client Responsibilities

• Accurate Information: It is the client's responsibility to provide accurate, complete, and timely information and documentation as required for the requested service. Delays or rejections due to incomplete or incorrect information provided by the client are not eligible for refunds.

• Cooperation: Clients must cooperate fully with our team by responding to queries and providing requested documents promptly. Delays caused by lack of client cooperation will not be grounds for a refund.

• Understanding Service Requirements: Clients are expected to understand the general requirements and processes for the services they are purchasing. We provide information on our website to assist with this.

 

7. Changes to this Policy

StartFilings (Aion Business Corporate Pvt Ltd) reserves the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Return and Refund Policy, please contact us at:

StartFilings (Aion Business Corporate Pvt Ltd)

infostartfilings@gmail.com

+91-6382324500

www.startfilings.com